Terms of Service

Last updated: 28 August 2026

By placing an order on www.leeloobird.com, you agree to the terms and conditions set out below. Please read them carefully before purchasing. These Terms of Service should be read together with our Shipping, Returns, Warranty and Privacy Policy pages, which form part of these terms.

1. Company information

This website is operated by PT Kai Bali Perak, a limited liability company incorporated in Indonesia, trading under the brand name LeeLooBird.

Registered address: Jalan Raya Pantai Pererenan, Banjar Pengembungan, Desa Pererenan, Kecamatan Mengwi, Kabupaten Badung, Bali 80351, Indonesia.
Contact: through our contact page.

2. Payment processing

This website is operated by PT Kai Bali Perak, Jalan Raya Pantai Pererenan, Banjar Pengembungan, Desa Pererenan, Kecamatan Mengwi, Kabupaten Badung, Bali 80351, Indonesia. Payment processing for this website is provided by TELOS TRADING LIMITED, 134 Corfield St, London, England, E2 0DS.

Card payments are charged in Indonesian Rupiah (IDR). If your card is issued in another currency, your bank will convert the amount at its own exchange rate and may apply foreign transaction fees over which we have no control. The amount charged in IDR is displayed to you at checkout before you confirm your order.

3. Products

LeeLooBird jewelry is handmade in Bali by the same team of artisans we have worked with since the brand was created. Each piece is made individually, and small variations in colour, texture, finish and dimensions are inherent to handmade work. We call them beauty spots. They give your piece its character and are not considered faults.

Gemstones and natural materials vary naturally in colour, inclusion and pattern. No two pieces are identical.

Product images are indicative. Screen settings may affect how colours appear.

Our jewelry is delicate and should be handled with care, as explained on the product care card enclosed with your order and on our Love and Care page.

4. Prices and orders

All prices are displayed inclusive of Indonesian VAT (PPN) where applicable. Prices shown in currencies other than IDR are indicative conversions.

We reserve the right to change prices at any time. The price applicable to your order is the price displayed at the time you place it.

Your order constitutes an offer to purchase. A contract is formed only when we send you an order confirmation. We may decline or cancel an order, and refund you in full, if the item is unavailable, if there is a pricing or description error, or if we are unable to verify payment.

5. Shipping and delivery

Full details are set out on our Shipping page. In summary:

  • Orders are shipped worldwide from Bali via DHL Express or FedEx.
  • Most orders are dispatched within 1 to 2 business days, Monday to Friday. Some orders require 4 to 5 days to process.
  • Orders placed at the weekend or on a public holiday are processed on the following business day.
  • Tracking details are emailed to you as soon as your parcel leaves the studio.
  • A signature is required upon delivery. You must provide an address where someone will be present to sign for the parcel.

Shipping rates reflect the actual cost charged by our couriers. These charges are set by the carrier, not by LeeLooBird.

Transit times are provided by the carrier and are estimates only. We are not liable for delays caused by carriers, customs authorities, weather, or any event outside our reasonable control.

It is your responsibility to provide a complete and accurate delivery address. We cannot be held responsible for parcels delivered to an incorrect address supplied by the customer.

6. Customs, duties and import taxes

International orders may be subject to import duties, taxes and customs charges levied by the destination country. These charges are the responsibility of the recipient and are not included in our prices or shipping costs.

If a parcel is refused at customs or returned to us because such charges were not paid, the cost of return shipping will be deducted from any refund.

7. Returns and exchanges

Our full policy is set out on our Returns page. Please note that our online policy differs from our boutique policy, where customers are able to see the pieces in person.

If you are unhappy with your purchase, we offer a refund once the item is received back undamaged and in good condition.

Items must be returned within 21 days from the date of purchase. Any item returned after this period will be refused.

Exchanges are accepted for rings only, and only where the customer requires a different size in the same style.

Conditions:

  • Valid proof of purchase is required for all returns.
  • Items must be returned in their original LeeLooBird packaging, undamaged, unworn and properly protected.
  • Earrings cannot be returned for hygiene reasons, unless faulty.
  • Items purchased on sale or with a promo code cannot be returned.
  • Skincare and beauty products cannot be returned once opened or used. Unopened items may be considered on a case by case basis, subject to inspection.
  • Personalised, engraved and made to order pieces cannot be returned.
  • Gift cards cannot be returned.

Please contact us before sending anything back. Return shipping costs are paid by the customer, except where the item is faulty or where we sent the wrong item. We recommend using a tracked service, as we cannot be held responsible for returns lost or damaged in transit.

Original shipping costs are not refunded.

8. Warranty and repairs

Our full warranty terms are set out on our Warranty page.

LeeLooBird jewelry comes with a 4 month warranty from the date of purchase, covering manufacturing faults and defects in materials.

To make a claim, we require photographic evidence and a detailed explanation so that we can identify whether the issue is a factory fault.

Outside this period, or for cases not covered below, we may still offer a free or reduced cost repair at our discretion, particularly where the issue relates to a known production matter on a specific model. Please contact us and we will look at your case individually.

The warranty does not cover:

  • Re-plating or re-gilding of gold plated and vermeil pieces. Plating wears over time with normal use. Re-gilding is always chargeable, including during the warranty period.
  • Wear and tear during the course of normal use, which is not considered a fault.
  • Natural tarnishing of sterling silver.
  • Scratches and patina.
  • Damage caused by impact, dropping, misuse, accident or improper storage.
  • Damage caused by contact with water, perfume, cosmetics, chlorine, salt water or cleaning products.
  • Stones lost as a result of an impact or of normal wear.
  • Repairs, resizing or alterations carried out by a third party.

Shipping costs for a warranty repair are paid by the customer in both directions, unless we agree otherwise in writing.

9. Skincare

Skincare products are for external use only. Discontinue use if irritation occurs. Please review the ingredient list before use if you have known allergies or sensitivities. Our skincare products are cosmetics. They are not medicines and are not intended to diagnose, treat or cure any condition.

10. Intellectual property

All content on this website, including designs, photographs, text, logos and the LeeLooBird name, is the property of PT Kai Bali Perak and is protected by applicable intellectual property laws. It may not be reproduced, distributed or used commercially without our prior written consent.

11. Limitation of liability

To the fullest extent permitted by applicable law, our total liability arising from or in connection with any order shall not exceed the amount you paid for that order.

We are not liable for indirect or consequential loss, including loss of profit, loss of opportunity, or loss arising from delayed delivery.

Nothing in these terms excludes or limits liability where such exclusion is prohibited by applicable law.

12. Privacy

We collect and process personal data solely in order to fulfil your order, provide customer service, and comply with our legal obligations. We do not sell or rent your personal data. Please refer to our Privacy Policy for full details.

13. Governing law

These Terms of Service and any separate agreement whereby we provide you Services shall be governed and constructed in accordance with the law of UK.

14. Changes to these terms

We may update these Terms of Service at any time. The version published on this page at the time you place your order is the version that applies to that order.

15. Contact

PT Kai Bali Perak, trading as LeeLooBird
Jalan Raya Pantai Pererenan, Banjar Pengembungan, Desa Pererenan, Kecamatan Mengwi, Kabupaten Badung, Bali 80351, Indonesia
Website: www.leeloobird.com
Please use our contact page to reach our customer service team.