Shipping
For any destinations in the world, your order will be shipped via “DHL express” or "FEDEX".
When your parcel has left the studio, an email will be sent with your tracking details, so you can follow each step of the shipment.
Most orders ship out within 1-2 business days, Monday to Friday. However some orders will take 4-5 days to process.
If your order is placed over the weekend or on a holiday, it will not be processed until the following business day.
All LeeLoo Bird orders require a signature upon delivery. Customers must therefore provide an address where someone will be present to sign for the delivery.
A NOTE ON SHIPPING COSTS:
Our shipping rates reflect the actual cost charged by our couriers, DHL Express and FedEx. Due to the current global rise in air freight and fuel costs, international shipping fees have increased beyond our control. These charges are set by the carrier, not by LeeLooBird, and we keep our rates as fair as possible while continuing to offer you safe, fully tracked worldwide delivery. Thank you for your understanding.
Our delivery options are:
| AMOUNT ORDER | RATE | COUNTRIES | POST | DHL SHIPPING TIME |
|---|---|---|---|---|
| ALL | FREE | INDONESIA | 2-5 business days | |
| Over 400 USD | FREE | WORLDWIDE | DHL Express // FEDEX | 2-5 business days |
| 0-400 USD | 23 USD Flat rate |
|
DHL Express // FEDEX | 2-5 business days |
| 0-400 USD | 28 USD Flat rate | AUSTRALIA & NEW ZEALAND |
DHL Express // FEDEX |
2-5 business days |
|
|
|
REST OF THE WORLD |
DHL Express // FEDEX |
2-5 business days |
Depending on the country's laws, some orders may (or not) incur a customs fee.
LeeLooBird has no control over these charges and is unable to advise what they will be, as it is based on each country's regulations.
LeeLooBird can not be held responsible for them and will not process refunds on returning parcels refused or abandoned by the customer.
Contact Us
If you have any questions about our Payment and Shipping, do not hesitate to send us an email at hello@leeloobird.com.
