Our general policy ONLINE differs from the one in our boutique, where customers can directly see the pieces. If you have any concerns, feel free to reach out to our customer service.
We want you to love your LeeLoo Bird jewelry! But if for any reason you are unhappy with your purchase, we gladly offer you a refund after reception of the item returned undamaged and in good condition.
LeeLoo Bird only accepts exchanges for rings and if the customer requires another size in the same style.
- Valid proof of purchase is required for all returns.
- Items must be returned within 21 days from the date of purchase to qualify for a refund or a ring size exchange. Any item returned after the stated time period will be refused.
- For hygiene reasons, we are not able to accept returns on Earrings unless they are faulty.
- We do not accept returns on items purchased on sale or with a promo code.
- Items must be returned in their original LeeLoo Bird packaging, undamaged, unworn and properly secured. Therefore, please pack the item carefully and we recommend that you use a secure and tracked service for your own protection. We cannot accept responsibility for any items lost or stolen in transit.
- All refunds will be deducted by $25 for handling fees.
- LeeLoo Bird cannot refund: PayPal fees, delivery cost, or any international tax or duties paid.
- LeeLoo Bird does not offer free returns for ring size exchanges. A postage fee of USD 20 will be charged prior sending.
To arrange a return for refund or exchange (ring), please email email@example.com quoting your name, address, details of the product with the reason for return.